I applied online. The process took 5 weeks. I interviewed at Aetna (Pittsburgh, PA)
Interview
a ph interview, then a 1:1. ask about working in a call center, certain experiences, etc. Aetna does a Employment background check, your resume cant have ANY holes/gaps in employment.
Interview questions [1]
Question 1
"Give me a time when you had to work as a team and you took the lead role in a call center environment?"
I applied online. The process took 1+ week. I interviewed at Aetna (Fresno, CA) in Aug 2016
Interview
Applied online 8/8
Recruited call 8/19 I missed it
Called back and schedule my phone interview.
Phone interview 8/23 Went well. Scheduled in person interview.
In person interview 8/26
Waiting ....
Told me it can take up to 2 weeks to hear back from them to see if I got the job or not. It's only been 1 day so I'll come bk with an update!
I applied through a recruiter. The process took 3 weeks. I interviewed at Aetna (Fresno, CA) in Aug 2016
Interview
Recruiter called Friday and within a week had a face to face interview. There was 2 people who interviewed me. One was a trainer for that department and the other was a supervisor. Both were friendly, asked the usuall situational questions and at the end gave you a mock phone call to do. After couple days, recruiter emailed me another application to fill out along with driving history, credit check.
Medicare Customer Service Representative applicants have rated the interview process at Aetna with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Medicare Customer Service Representative roles take an average of 22 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Aetna overall takes an average of 27 days.
Common stages of the interview process at Aetna as a Medicare Customer Service Representative according to 3 Glassdoor interviews include:
Phone interview: 23%
Background check: 15%
Group panel interview: 15%
IQ intelligence test: 8%
Other: 8%
Drug test: 8%
Personality test: 8%
Presentation: 8%
One on one interview: 8%
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