I applied online. The process took 4 weeks. I interviewed at Aetna (Fresno, CA) in Mar 2015
Interview
It was a really positive experience overall. I applied online and about 3 weeks later I received a 10-15 min over-the-phone interview from a recruiter in Chicago, IL and was scheduled for a face-to-face interview in my area.
The face-to-face interview, in my opinion, felt like it went really well. It was with the head manager of the Medicare CSR department and the trainer assistant. They were both incredibly nice and welcoming which made me feel at ease throughout the entire interview. Basic CSR questions and scenarios. Then they have you role play which was pretty intense however I felt like I tackled that one pretty well (fingers crossed). The interview lasted for about an hour.
Still waiting on a call to see whether or not they'd like to extend me an offer but I feel pretty confident that I did really well.
Interview questions [5]
Question 1
How did you hear about this job? Do you know anyone who works for Aetna? What do you know about Aetna?
I applied online. The process took 2 weeks. I interviewed at Aetna (Los Angeles, CA) in Nov 2024
Interview
Initial phone screening under 10 minutes. Then a video interview 45 min to 1 hour. Going over job description, training, expectations. Then going over resume like job titles, descriptions, and why you left. Then endless behavioral and situational questions. I just finished the interview so I'm unsure if I received a job offer.
Interview questions [8]
Question 1
Tell me about a time you had to navigate multiple applications or windows?
I applied online. I interviewed at Aetna (Houston, TX) in Feb 2023
Interview
My first interview was over the phone on a Wednesday. That Friday I was interviewed a second time through video call. Recruiters were informative. A lot of tell me about a time questions were asked.
Interview questions [1]
Question 1
1. Tell me about a time you made a mistake what was the outcome? 2. Tell me about a time u needed information. Where did you get it from? 3. Tell me about a time where you felt dissatisfied with the work you were doing.
Interview process was a breeze. Recruiter was great and supplied ample information of what to expect working for the company. They only asked a few questions and shipped the equipment I needed to get the job done. Highly recommended!
Customer Service Representative applicants have rated the interview process at Aetna with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 125 user submitted interviews for this role. To compare, the hiring process at Aetna overall takes an average of 27 days.
Common stages of the interview process at Aetna as a Customer Service Representative according to 125 Glassdoor interviews include:
Phone interview: 25%
One on one interview: 17%
Drug test: 14%
Skills test: 13%
Background check: 12%
Group panel interview: 8%
Personality test: 4%
IQ intelligence test: 2%
Presentation: 2%
Other: 1%
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