I applied online. I interviewed at Aetna (Jacksonville, FL) in Sep 2015
Interview
Received phone call from HR in main department from another state. Spoke briefly about position and was I qualified for the position. Once it was decided that I would be granted an interview, email communication regarding time of interview and the available benefits in the company. Interviewed with one of the managers of the particular area I was applying for. the higher level manager w not available for the review,
A few phone interviews followed by an in person interview that they flew me up. I then met informally with a member of their team. A few weeks later I received an offer.
Interview questions [1]
Question 1
Describe a time I dealt with a difficult customer and what I did
I applied online. The process took 2 months. I interviewed at Aetna (Tucson, AZ) in Mar 2017
Interview
Two + months process. Applied and a week later received a call to schedule a phone interview. The phone interview goes over your resume, the position, salary range, and what skills you possess. after that you get an email if they want to move forward with your application (which the initial application is extremely small--just a few questions). The face to face interview was very casual yet informative. Met with one person and she was absolutely amazing! very detailed, informative, and made me feel very comfortable. 3 days later received an email inviting me for a 2nd interview which consisted of a few questions with another individual and then a meeting with the director. Both very easy questions 'tell me about yourself" felt very comfortable in both settings and i knew this was the place for me. after my 2nd inteveirw the same day i receive a call that the hiring team wanted to move forward with me and i received an email to submit for the FCRA and background check. Just waiting for that to process (today is Friday so i expect to hear early next week) and move forward with the drug (urinalysis) test. over all very nice and detailed process.
Update** received a call 48 hours later (4/4) with job offer; took urine drug test today (4/4) and background consent form will be sent within 24 hours. Will be starting 5/1.
I applied online. The process took 4 weeks. I interviewed at Aetna
Interview
Initial phone screen, followed by an afternoon of three interviews consisting of 5 people in varying positions and levels within the region. The next day I had one additional interview with an individual who was unavailable the previous day.
7
Aetna interviews FAQs
Senior Customer Service Representative applicants have rated the interview process at Aetna with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Senior Customer Service Representative roles take an average of 49 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Aetna overall takes an average of 27 days.
Common stages of the interview process at Aetna as a Senior Customer Service Representative according to 6 Glassdoor interviews include:
One on one interview: 25%
Phone interview: 20%
Group panel interview: 20%
Background check: 15%
Drug test: 15%
Skills test: 5%
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