I applied online. The process took 1 week. I interviewed at Aflac (Omaha, NE) in Dec 2014
Interview
Was contacted right away after applying online. Was called in to do some computer tests some at the office and some from home. After passing was called to come in for in person interview. Within a day I wwas offered a job. The training class took place a month after I was offered the job.
I applied online. The process took 5 days. I interviewed at Aflac (Omaha, NE) in Nov 2014
Interview
FIrst, you do an assessment at home, and if you pass then you can come in for the 1st interview. The 1st interview, you do an assessment at the location. One is just general computer knowledge, while the other is how well you could answer insurance type questions. You go back in the HR and wait, if you pass you actually get a 1 on 1 interview. If you pass that, they schedule another one for you. This one has 2 interviewers, both supervisors.
Interview questions [1]
Question 1
How comfortable are you with dealing with upset customers?
I applied online. The process took 3 months. I interviewed at Aflac (Columbus, GA)
Interview
Phone call to set up an interview. Did initial interview with a department manager who asked the typical behavioral or situational type questions. Did a second interview with department supervisor; same type of questions.
Customer Service Specialist II applicants have rated the interview process at Aflac with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 49.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist II roles take an average of 34 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Aflac overall takes an average of 8 days.
Common stages of the interview process at Aflac as a Customer Service Specialist II according to 3 Glassdoor interviews include:
Skills test: 21%
Drug test: 21%
Background check: 21%
One on one interview: 14%
Phone interview: 14%
Group panel interview: 7%
Here are the most commonly searched roles for interview reports -