I applied through an employee referral. The process took 2 months. I interviewed at Airbnb (Dublin, Dublin) in Aug 2016
Interview
A friend from my university who works at Airbnb made me a referral, and a about a week later I had my first phone screening, which went quite well. However the recruiter asked me if I was interested in the German role instead of the English one I was applying for. I answered that I hadn't spoken German for 5 years and that I felt a lot more confident in English, but if there was no chance to proceed for the English role, then of course I would give it a shot. She told me they would get back to me in a couple days. A rough week later, when I hadn't heard from them, I emailed to ask if they had any news. Then the recruiter replied that they had been very busy and had had so many applicants for the English role so they weren't proceeding with mine, but that the recruiter of the German team wanted to speak with me. So a few weeks later I had my second interview in German, which obviously didn't go so well because of my rusty German:) All in all the interviewers were very friendly and the questions not so difficult.
I applied online, and it took about two weeks to get my first interview. The entire interview process felt casual, friendly, and honestly quite enjoyable overall.
1. Screening Interview with HR
They asked about my previous experience and why I was interested in a customer experience role. There was also a Q&A session about the position itself, along with a role-play exercise based on a real customer support scenario.
2. Interview with the Hiring Manager
After passing the first stage, I completed an online assessment. The hiring manager interview focused more on practical customer support situations and role-play exercises involving real-case scenarios.
3. Final Interview
The final round mainly focused on core values, culture fit, and my passion for the role.
I applied online. The process took 6 weeks. I interviewed at Airbnb (Singapore) in Jan 2019
Interview
It was a pretty straightforward and fun experience.
1. Video interview (recording)
2. Photo interview
3. Hiring meetup (similar to an assessment centre)
4. Core value interview
I did not pass the Hiring Meetup, probably because I was too honest about my intention that I might not stay in the customer experience team for very long period (3-5 years).
Interview questions [1]
Question 1
Role plays as a real customer experience specialist, answering potential enquiries from both hosts and guests.
I applied online. The process took 5 days. I interviewed at Airbnb (San Francisco, CA) in Jan 2019
Interview
Applied through Social Media, they sent me a little assignment, then had screen call with manager, went onsite and had 4 interviews with different people of the team.
Customer Experience Specialist applicants have rated the interview process at Airbnb with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 61% positive. To compare, the company-average is 44% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Specialist roles take an average of 41 days to get hired, when considering 40 user submitted interviews for this role. To compare, the hiring process at Airbnb overall takes an average of 29 days.
Common stages of the interview process at Airbnb as a Customer Experience Specialist according to 40 Glassdoor interviews include:
One on one interview: 22%
Group panel interview: 21%
Phone interview: 20%
Skills test: 11%
Presentation: 6%
Other: 6%
Background check: 6%
Personality test: 3%
Drug test: 3%
IQ intelligence test: 1%
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