I applied online. The process took 1 week. I interviewed at Airbnb (Portland, OR) in Jul 2017
Interview
My friend who works there told me that there was an opening. So I applied and got an email a day or so later to set up a phone interview appointment. She told me to expect t eh phone interview to take 30-40 minutes.
The phone interviewer called right on time. We went over a few standard interview questions and she went on about what will happen next.
I got an email the next day saying I was invited to the hiring meetup. It gave a ton of information about parking, what to expect, what to wear and any other questions an applicant may have ie pay, perks, etc.
I had my appointment for the hiring meetup yesterday. At the meetup we started with our names and a fun fact. Then we were split up in groups of 5 and went through a few real life scenarios of calls they have had. We each got two questions each. After that we did a group activity regarding survival and the top 5 items you would keep and why. After that was done we got back into the big group and asked any questions we had and learned about the next steps. Lastly, we had our one on one interviews with a member of management and left.
Interview questions [2]
Question 1
What is one accomplishment you are most proud of in your career?
I applied online, and it took about two weeks to get my first interview. The entire interview process felt casual, friendly, and honestly quite enjoyable overall.
1. Screening Interview with HR
They asked about my previous experience and why I was interested in a customer experience role. There was also a Q&A session about the position itself, along with a role-play exercise based on a real customer support scenario.
2. Interview with the Hiring Manager
After passing the first stage, I completed an online assessment. The hiring manager interview focused more on practical customer support situations and role-play exercises involving real-case scenarios.
3. Final Interview
The final round mainly focused on core values, culture fit, and my passion for the role.
I applied online. The process took 6 weeks. I interviewed at Airbnb (Singapore) in Jan 2019
Interview
It was a pretty straightforward and fun experience.
1. Video interview (recording)
2. Photo interview
3. Hiring meetup (similar to an assessment centre)
4. Core value interview
I did not pass the Hiring Meetup, probably because I was too honest about my intention that I might not stay in the customer experience team for very long period (3-5 years).
Interview questions [1]
Question 1
Role plays as a real customer experience specialist, answering potential enquiries from both hosts and guests.
I applied online. The process took 5 days. I interviewed at Airbnb (San Francisco, CA) in Jan 2019
Interview
Applied through Social Media, they sent me a little assignment, then had screen call with manager, went onsite and had 4 interviews with different people of the team.
Customer Experience Specialist applicants have rated the interview process at Airbnb with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 61% positive. To compare, the company-average is 44% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Specialist roles take an average of 41 days to get hired, when considering 40 user submitted interviews for this role. To compare, the hiring process at Airbnb overall takes an average of 29 days.
Common stages of the interview process at Airbnb as a Customer Experience Specialist according to 40 Glassdoor interviews include:
One on one interview: 22%
Group panel interview: 21%
Phone interview: 20%
Skills test: 11%
Background check: 6%
Other: 6%
Presentation: 6%
Drug test: 3%
Personality test: 3%
IQ intelligence test: 1%
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