I applied through an employee referral. I interviewed at Airbnb in Aug 2017
Interview
There was a large group interview first, which focused mostly on how well we worked with peers. The next steps were comprehensive interviews with peers and managers, and a third was centered around values and culture.
I felt heard by each interviewer, each giving me either full attention and asking questions relevant to the position and the mission of the company.
Interview questions [1]
Question 1
Tell me about a time when you had to communicate a difficult decision to a customer. How do you manage negative experiences?
Customer Support Specialist applicants have rated the interview process at Airbnb with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 44% positive. This is according to Glassdoor user ratings.
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