I applied online. I interviewed at Airbnb (Dublin, Dublin) in May 2020
Interview
Engaging, no surprising questions. Everything related obviously to the role. Most questions were focussing on previous experience and how that may benefit me in this new role. Nothing terribly surprising.
Interview questions [1]
Question 1
Describe a situation in which you had to think outside the box to get a message through to somebody who didn't speak your language/didn't understand you.
The process is really smooth, it gives you a warm welcome and makes you really comfortable and at ease. Coordinators are really helpful and assist in every possible way. It's a great company to work with.
I applied online. The process took 4 weeks. I interviewed at Airbnb (Milan)
Interview
Dipende dal livello di seniority richiesta. In questo caso 3+ anni di esperienza minima.
Il colloquio è fatto di 3 step:
1) Prima chiamata informativa con HR
2) Colloquio con Hiring Manager con caso pratico simulazione sales pitch
3) Colloquio core values (valori aziendali con domande su "come hai affrontato una situazione dove,..") in inglese
Interview questions [1]
Question 1
From your past work experience in different companies, would you like to tell me which project was the most interesting / you are proud of?
Over the internet, on a video call, with easy questions and a personable interviewer. Talked about the brand for a bit and then proceeded to ask about my work and life accomplishments.
Interview questions [1]
Question 1
What are some examples of de-escalation of a customer issue you have assisted with?
Customer Service Representative applicants have rated the interview process at Airbnb with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 44% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 6 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Airbnb overall takes an average of 29 days.
Common stages of the interview process at Airbnb as a Customer Service Representative according to 9 Glassdoor interviews include:
Phone interview: 38%
Skills test: 25%
Background check: 13%
Group panel interview: 13%
One on one interview: 13%
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