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      Airbnb

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      Customer Support Interview

      Jul 5, 2021
      Anonymous Interview Candidate
      Barcelona
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 3 days. I interviewed at Airbnb (Barcelona) in Feb 2020

      Interview

      Not so difficult, if you can speak English good. Friendly HRs, 3 etapes of the interview - phone, English language test and group interview. During the group interview you have to tell the different ways for resolving customer problems.

      Interview questions [1]

      Question 1

      What should you do if the client cant find his apartaments?
      Answer question

      Other Customer Support Interview Reviews for Airbnb

      Customer Support Interview

      Jun 6, 2018
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied through other source. The process took 1 day. I interviewed at Airbnb

      Interview

      Unprofessional interviewer. She can't stop checking how she looks like on the camera and keeps fixing her hair. She looks like she was somewhere coz she was certainly not paying attention to what I was saying.

      Interview questions [1]

      Question 1

      Give an example of a difficult situation and what did you do?
      1 Answer

      Airbnb interviews FAQs

      • Candidates applying for Customer Support roles take an average of 1 day to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Airbnb overall takes an average of 29 days.
      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(144) ;
        2. Senior Software Engineer(68) ;
        3. Host(66) ;
        4. Customer Service Representative(60) ;
        5. Safety Specialist(50) ;
        6. Customer Experience Specialist(47) ;
        7. Data Scientist(35) ;
        8. Manager(31) ;
        9. Claims Specialist(30) ;
        10. Program Manager(30) ;
        11. Account Manager(29) ;
        12. Project Manager(29) ;
        13. Customer Service(28) ;
        14. Market Manager(26) ;
        15. Photographer(26) .


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      Jobs at Airbnb

      8 jobs in United States
      Operations Engineer, BizTech
      San Francisco, CA
      ·
      $136K - $160K /yr
      (Employer provided)
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      Senior Staff Machine Learning Engineer, Data & Eval
      San Francisco, CA
      ·
      $244K - $305K /yr
      (Employer provided)
      View job
      Senior Staff Machine Learning Engineer, Data & Eval
      United States
      ·
      $244K - $305K /yr
      (Employer provided)
      View job
      Senior Staff Machine Learning Engineer, Guest & Host
      San Francisco, CA
      ·
      $244K - $305K /yr
      (Employer provided)
      View job
      Senior Staff Machine Learning Engineer, Guest & Host
      United States
      ·
      $244K - $305K /yr
      (Employer provided)
      View job
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