Airwallex Customer Success Manager (CSM) interview questions

3 Rounds in total, starting from the HR Screening - basically understanding your background and experience, plus the usual hygiene questions like your salary expectations. Second round is the assignment where you are given a case study and you'll have to prepare a presentation based on that. The second part of that interview, you will be tasked with a role play call to a customer - the interviewer will prompt questions and would like to see how you would react accordingly.