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    • Customer Service Associate II - Underwriting Interview

      Apr 5, 2017
      Anonymous employee
      Dallas, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Allstate (Dallas, TX) in Mar 2017

      Interview

      I applied online on 03/12/2017, received an email on 03/13/2017 to complete a on-demand Montage telephone interview where I basically listened to questions and recorded my responses, after completing the interview I received another email on 03/14/2017 to complete a computerized assessment on the same day I received an email saying I passed the assessment and would be contacted to set up an in person interview. On 03/20/2017 I was contacted to set up the interview for the following week. I interviewed at Allstate in Irving, TX on 03/31/2017. The interview was pretty laid back and simple. I was interviewed by 2 supervisors they asked behavioral questions which are to be answered in STAR format. On 04/04/2017 I was made an offer pending drug screen and background check. Overall the process a little long but worth it.

      Interview questions [1]

      Question 1

      Tell us about a time when you wished you would have done something differently to help a customer.
      Answer question
      4

      Allstate interviews FAQs

      • Customer Service Associate II - Underwriting applicants have rated the interview process at Allstate with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 61.9% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Associate II - Underwriting roles take an average of 23 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Allstate overall takes an average of 23 days.
      • Common stages of the interview process at Allstate as a Customer Service Associate II - Underwriting according to 1 Glassdoor interviews include:

        Skills test:  14%

        Phone interview:  14%

        IQ intelligence test:  14%

        Personality test:  14%

        Drug test:  14%

        Group panel interview:  14%

        Background check:  14%

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