I applied online, the whole process took about 2 months. I received an email about the phone interview within a day of applying. The recruiter who conducted the phone interview was super nice, and after the interview, we scheduled an onsite interview. About 3 weeks later I had my onsite interview. It was a 2 part process with 2 interviewers. During the interview, they asked a lot of questions relating to customer service and how I would handle certain situations, even did some role-playing. Since the interview process was so intensive, I expected my co-workers to also be outgoing, normal people. I was wrong. Remember, even though this is Amazon, this is still a minimum wage job with low barriers of entry. If you're trying to move up in the company through this job, good luck cause it probably won't happen. If you don't have a college degree the best you could get is a shift lead, and if you do congrats! you can probably become a manager pretty quickly if a there's spots open. Odds are your new uneducated co-workers will resent you because they've been there much longer than you. Who you work with will determine your experience. (p.s the lead role is not worth it, more work for pretty much no extra pay) Pros: competitive pay, amazing benefits, access to Amazon buildings. (if you're a student great place to study). Good if you like a good stable job that requires absolutely no critical thinking or creativity (all of that is done for you through standard procedures) con: No opportunity for upward mobility, you are being watched constantly, every mistake you make the managers will know cause you are tracked via the scanners. You are the Hufflepuff of Amazon divisions. Repetitive tasks, they time all your breaks, (this is understandable when the store is busy and low staffed, but even if the store is empty as hell and they will still time you lol). If the store is not busy and they don't need you they will offer "voluntary time off" because legally they can't send you home if you are scheduled for a shift. without at least 2 hours of pay. If they offer you "voluntary time off" and you don't take it they will literally try to bore you to death until you want to go home.