I applied through other source. The process took 2 days. I interviewed at Amazon (Hyderābād) in Jan 2015
Interview
very long interview process. they give preference for referred candidates who may not be worthy of the job over talented , worthy candidates. I have seen candidates who couldn't put a sentence together being selected for voice process, just because they were referred by the employees. there were various rounds to test your writing skills, listening skills and voice skills.. after clearing all the rounds its very disappointing to not get the desired position.
Interview questions [1]
Question 1
i was given a situation in which the customer was being irate, and was asked , how i would handle such a customer.
Interview was ok. Was asked questions and answered as requested. I asked questions and they were answered as requested. Interview was as expected. Thought there would be more questions but there were not. I had plenty.
I applied through college or university. The process took 4 weeks. I interviewed at Amazon (Vancouver, BC)
Interview
They asked me to explain a complex technical problem I had solved, including how I identified the root cause, what alternatives I considered, the tradeoffs involved, and how my final decision balanced accuracy, efficiency, and long term maintainability.
Interview questions [1]
Question 1
They asked me to describe how I approached solving a challenging technical problem and what tradeoffs I considered.
I recently had the opportunity to interview with Amazon for the customer support role role. It was a great experience interacting with the panel and learning more about the company’s vision and culture. I’m grateful for the opportunity and appreciate the insightful discussions we had. Regardless of the outcome, it was a valuable learning experience!
Customer Support applicants have rated the interview process at Amazon with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 57.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support roles take an average of 20 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at Amazon overall takes an average of 28 days.
Common stages of the interview process at Amazon as a Customer Support according to 12 Glassdoor interviews include:
Phone interview: 26%
One on one interview: 26%
Group panel interview: 13%
Skills test: 13%
Presentation: 9%
Background check: 4%
IQ intelligence test: 4%
Personality test: 4%
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