I applied online. I interviewed at Amazon in Dec 2024
Interview
Interview Process Review - Amazon
The interview process with Amazon was structured and consisted of several phases, all conducted online:
Online Application:
I applied online, and shortly after, I received an invitation to complete an online assessment.
Online Assessment:
The assessment had three parts:
Situational Questions: These were untimed and required me to make decisions as a manager in various scenarios.
Technical/Role-Specific Section: This was timed (60 minutes) but provided more than enough time to approach the questions carefully and thoroughly.
Leadership Principles Section: This was also untimed and focused on Amazon’s Leadership Principles, with multiple-choice answers assessing how my approach aligned with their values.
The entire process was clear, and I appreciated the untimed nature of most sections, which allowed me to focus on providing thoughtful responses. The timed technical section was reasonable and didn’t feel rushed.
Interview questions [1]
Question 1
One of the questions in the assessment required analysing a table of monthly performance metrics and identifying which two metrics appeared to be related. The table provided the following data:
Month Calls/Hour CS Score Job Sat. Esc. Res.
1 12,135 88 84 7 86
2 11,557 89 82 9 85
3 13,550 86 88 11 90
4 14,056 94 81 10 83
5 10,552 85 90 13 92
6 11,599 92 92 8 93
The question was: "Which two metrics appear to be related?"
The multiple-choice options were:
Calls per hour and escalations
Escalations and resolutions
Customer service score and escalations
Customer service score and resolutions
Job satisfaction and resolutions
To solve the question, you needed to observe patterns in the table. For example, when Resolutions (Res.) increased, Job Satisfaction (Job Sat.) also tended to rise, suggesting a correlation between these two metrics. This question tested your ability to identify patterns, interpret data, and draw logical conclusions based on numerical evidence.
Was contacted much later about my application. First had a intro zoom presentation session where the role was explained, then a one on one with 2 interviewers. It was honestly not that bad. Prepared by knowing the Leadership Principles.
Interview questions [1]
Question 1
Give me an example of a calculated risk that you have taken where speed was critical. What was the situation and how did you handle it? What steps did you take to mitigate the risk? What was the outcome? Knowing what you know now, would you have done anything differently?
3 - 45 minutes interview back to back and three different recruiters. mine was through a zoom call and they should have sent you a link through email to join
Interview questions [1]
Question 1
just basic questions like tell me about you, why amazon, and why should we hire you.
Star Method and Leadership Principles. Just study these from the materials they give you, and form a story for each principle, and when they ask questions, you can see which principle they are asking about.
Interview questions [1]
Question 1
Tell me about a time you faced a conflict or disagreement at work and how did you handle it?"
Area Manager applicants have rated the interview process at Amazon with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 57.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Area Manager roles take an average of 28 days to get hired, when considering 1,385 user submitted interviews for this role. To compare, the hiring process at Amazon overall takes an average of 28 days.
Common stages of the interview process at Amazon as a Area Manager according to 1,385 Glassdoor interviews include:
One on one interview: 21%
Phone interview: 18%
Skills test: 12%
Group panel interview: 10%
Presentation: 9%
IQ intelligence test: 8%
Drug test: 7%
Background check: 7%
Personality test: 7%
Other: 2%
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