I applied online. The process took 2 months. I interviewed at Amazon (Seattle, WA) in Apr 2025
Interview
Recruiter reached out to me and I sent out my availability, after that I was waiting for more than a month to get my interview scheduled. I was constantly reaching out but with no luck. After a month I managed to get a hold of assistant of the recruiter and then my interview was scheduled. During my interview I felt that they already found a person and were not so interested.
Round 1: 30 min HR phone screening: basic background review
Round 2: 60 min peer interview: resume walk-through and experience review
Round 3 Loop: 4 x 60 min interview in same day. Leadership principle questions.
Interview questions [1]
Question 1
Share an experience of how you handled difficult customer. Asked 3 times in 3 loop interviews.
Share a time when you exceeded the expectations.
Share a time when customer raised unreasonable request and how did you deal with it?
I applied through a recruiter. The process took 3 days. I interviewed at Amazon (Seattle, WA) in May 2025
Interview
Once the recruiter called and chatted, she sent over a few questions and an online assessment. The assessment involved tasks that you would do on the job and it was followed by behavior and work style questions where they asked about if you care about coworker feelings and needs or if you prioritize meeting deadlines or not.
Interview questions [1]
Question 1
how would you rate your excel skills are you familiar/do you currently use v lookups, pivot tables in your current or previous role
Customer Success Manager (CSM) applicants have rated the interview process at Amazon with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 57.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager (CSM) roles take an average of 37 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at Amazon overall takes an average of 28 days.
Common stages of the interview process at Amazon as a Customer Success Manager (CSM) according to 12 Glassdoor interviews include:
Phone interview: 22%
Skills test: 17%
One on one interview: 17%
Personality test: 15%
Group panel interview: 15%
Background check: 12%
Other: 2%
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