Customer Relations Specialist applicants have rated the interview process at American Airlines with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Relations Specialist roles take an average of 90 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at American Airlines overall takes an average of 52 days.
Common stages of the interview process at American Airlines as a Customer Relations Specialist according to 2 Glassdoor interviews include:
IQ intelligence test: 22%
Presentation: 22%
Drug test: 22%
Group panel interview: 11%
Skills test: 11%
Personality test: 11%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at American Airlines (Phoenix, AZ) in Jul 2017
Interview
Very basic questions and then you're slammed with a customer complaint scenario. My jaw dropped at first but when you think of it, American only wants the best for its customers and if you can't think quickly, this specific position probably wouldn't be a fit!
I applied online. The process took 3 months. I interviewed at American Airlines
Interview
Months of screenings only to be rejected a week before the hiring started. With this process it is at best difficult to really know who you have eliminated. The workforce deserves more than this and so do customers