I applied online. The process took 6 months. I interviewed at American Airlines (Dallas, TX) in Nov 2017
Interview
Before reading, please note that this is my experience with the interview and its entire process..
I applied May 15th
Almost immediately after submitting I received the assessment and completed the same day
June 8th - Online interview was sent
Nov 6th - FINALLY I received a phone call from a 919 area code. I didn't answer but he left a VM.
Nov 9th - F2F Interview
I'm only going to go over the F2F interview..
I arrived expecting 25-50 people ... NO, there was only 12 of us.
As we went inside the room, there was a sheet of paper with a question and 5 different answers. You are to list them from most important to least important and then explain why you decided to pick number 1.
Then there is the ice breaker.
We split 6 and 6.. on a big piece of paper we were to draw a circle and list three things that the group had in common. On the outside of the circle, each one of us were to choose 1 unique thing about ourselves and write it down. Then we chose a spokesperson to present while the others tried to guess who's who.
Then we break off into the group interviews.. Let me say this by far was one of the easiest interviews I EVER attended. 3 questions. 2 of them asked by them and 1 was chosen from a deck of cards..
BEFORE we began one of the recruiters assured us that NO ONE would know today if they were hired or not.. I thought that he was only saying that to make us feel better but everyone left out at the same time. No fingerprints, no reach test, none of it..
1st question is to be answered in the order that you are seated. I was in the first seat.. hahaha!
2nd and 3rd question was any order.
Tell me about yourself and why you want to be a flight attendant?
Tell about a time you dealt with a challenging customer and how did you handle it?
My Card: What was my most valuable customer service skill?
After that, we went back into the room and watched the introduction slide. AWESOME INFO!!
We were indeed called out for one on ones but everyone was done at the same time and was on the shuttle at the same time.. everyone went through the same exact process.
Overall, there is no need to be nervous. The recruiters were amazing and assured us there was no need to be nervous.
Interview questions [1]
Question 1
Tell me about yourself and why you want to be a flight attendant?
I applied online. I interviewed at American Airlines in Jul 2016
Interview
Applied online took assessment test online one week later received email for a video interview. Taking my video interview today. Any advice from anyone who has gone through the process?!
Video group interview then in person with 40 other applicants. Asked behavioral questions and personality questions. The video interview lasted about 30-45 minutes. Then the in person was a whole day process.
Interview questions [1]
Question 1
Name a time you went above and beyond for a customers
I applied in-person. I interviewed at American Airlines (Dallas, TX)
Interview
1. Application with test questions
2. Group interview - online
3. In person interview - a lot of ppl with eyes on you. Dress professionally.
4. 6 week training -very hard, but be a good study/test taker
Interview questions [1]
Question 1
High level Customer service related questions and safety experiences.
Flight Attendant applicants have rated the interview process at American Airlines with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 79% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Flight Attendant roles take an average of 67 days to get hired, when considering 1,785 user submitted interviews for this role. To compare, the hiring process at American Airlines overall takes an average of 52 days.
Common stages of the interview process at American Airlines as a Flight Attendant according to 1,785 Glassdoor interviews include:
Group panel interview: 19%
Phone interview: 14%
One on one interview: 13%
Personality test: 10%
Background check: 10%
Drug test: 9%
Skills test: 9%
Presentation: 7%
IQ intelligence test: 6%
Other: 3%
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