Customer Relations Representative applicants have rated the interview process at American Airlines with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Relations Representative roles take an average of 12 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at American Airlines overall takes an average of 52 days.
Common stages of the interview process at American Airlines as a Customer Relations Representative according to 5 Glassdoor interviews include:
One on one interview: 20%
Group panel interview: 20%
Drug test: 13%
Personality test: 13%
Background check: 13%
Skills test: 13%
Presentation: 7%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 days. I interviewed at American Airlines (Phoenix, AZ)
Interview
Everyone was wonderfully nice and was professional. I was greeted by every AA employee that walked through the door in the waiting area with a smile and positive attitude. I was interview by two team members and both were very professional and upbeat.
I applied online. The process took 1+ week. I interviewed at American Airlines (Dallas, TX) in Feb 2022
Interview
It was small group setting . Two interviewers at a time , they asked 5 questions .
Keep it short and simple and stay calm!
Loved the interview process. Truly exciting to be part of the family !
The process took 3 weeks. I interviewed at American Airlines (Tempe, AZ) in Sep 2017
Interview
First off, the buildings are not labeled at all from the outside, so I drove around awhile before finding where to get a visitors pass and then was told where the other building was for interview. I was still 20 minutes early though. The questions were basic asking for specific work situations and they didn't seem like they wanted to know anymore about me on an individual level. They didn't ask any personal questions or follow up questions about the examples I described and there were awkward silences while they were writing my responses by hand. I wasn't surprised they asked for a writing sample, but was a little surprised that a company this size would not use a computer for the sample. Also, the interviewers sat there gossiping the whole time I was writing. They had me write the letter on a piece of paper which looked like chicken scratch considering since the 6th grade most work is done on a keyboard. I was very excited for this interview and really wanted to work for a company of this size, but am re-thinking continuing to pursue this company after my interview. They just seemed uninterested from the beginning which was discouraging and the lack of technology utilized for the interview was unimpressive.
Interview questions [1]
Question 1
Describe a time there was a complaint against you, how did you resolve it?