It was a long process. Had to memorize city codes at all airports. Overall it was a lot but i can see the need to make sure the applicant knew what they were getting themselves into.
I applied in-person. I interviewed at American Airlines (Euless, TX)
Interview
I found the group interviews to be fun. Personality profiles were discovered through computer-based assessments. Your sales technique was tested in a group mock sales setting. Then a one-on-one personal interview. I apparently aced it and was offered a position the same day.
There was process of 3 interviews during recruitment and I received my offer within 1 week. The interview process was somewhat simple and most questions were customer service based. The last interview was a one on one with the general manager.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult customer and how you overcame that situation
I applied online. I interviewed at American Airlines (Winston-Salem, NC)
Interview
multiple stage interview but pretty easy. airport codes test where a good number of applicants were vetted by failing. it seemed if you passed the codes test you moved on. During training there are a bunch of tests that you have to pass to move forward. lengthy but not a difficult process.
Interview questions [1]
Question 1
Describe a difficult work situation and how you handled it
Reservations Agent applicants have rated the interview process at American Airlines with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 87% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Reservations Agent roles take an average of 20 days to get hired, when considering 32 user submitted interviews for this role. To compare, the hiring process at American Airlines overall takes an average of 52 days.
Common stages of the interview process at American Airlines as a Reservations Agent according to 32 Glassdoor interviews include:
Group panel interview: 20%
Drug test: 17%
Background check: 15%
Skills test: 15%
Presentation: 10%
Phone interview: 6%
One on one interview: 6%
IQ intelligence test: 5%
Personality test: 4%
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