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      American Airlines

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      Customer Service Representative Interview

      Nov 11, 2021
      Anonymous employee
      Miami, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at American Airlines (Miami, FL) in Oct 2021

      Interview

      When you apply for the position you have to wait a couple of days before you hear back from them to see if you have been selected for the interview process. To be able to make it to this step you have to have answer decent to some senarios presented to you in choices you would make. If you pass the interview process prepare to wait a month or so to hear back as you go through a very thorough background check.

      Interview questions [1]

      Question 1

      Are you willing to work overnights, overtime, and ask you questions on some scenarios. For example, how would you deal with a manager scolds you for something you did?
      Answer question
      1

      Other Customer Service Representative Interview Reviews for American Airlines

      Customer Service Representative Interview

      Feb 11, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at American Airlines

      Interview

      First they assign you an interview, so doesn’t matter if you are available or not, and they don’t tell you when it is until about 5 days before. I scrambled to get my work covered for that day and in an email they tell you to get to the airport 15 min before your time. I get their on time but have to wait at the ticket line to tell someone I’m there. By the time I get to a person, it’s my interview time and it proceeds to take more time for the agent to tell someone I’m even there. At this point I’m late and the supervisor tells me that the manager said I’m late and I’ll need to reschedule. It’s not even 3 minutes past, and I’ve left work early and driven 30 minutes for nothing. They don’t even validate my parking for me, so now I have to pay to park for nothing as well. Don’t bother applying here, it’s a waste of time.

      Customer Service Representative (CSR) Interview

      Jan 1, 2026
      Anonymous employee
      Greenville, SC
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at American Airlines (Greenville, SC)

      Interview

      The interview process was professional and well-structured. It began with an initial discussion about my background and experience, followed by questions focused on my skills, problem-solving abilities, and how I would handle responsibilities related to the role.

      Interview questions [1]

      Question 1

      They asked me how I handle pressure when multiple priorities are competing. It stood out because it directly relates to the pace of the role and how I stay organized and focused
      Answer question
      1

      Customer Service Representative Interview

      Jul 16, 2025
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at American Airlines

      Interview

      Not much to say, I didn’t get the job. I interviewed online and it was pretty straight forward, but I didn’t like the location I would’ve had to work at, so we didn’t proceed

      Interview questions [1]

      Question 1

      Where have you worked in the past
      Answer question