HOME BASED SERVICE - Customer Care Professional applicants have rated the interview process at American Airlines with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
Candidates applying for HOME BASED SERVICE - Customer Care Professional roles take an average of 60 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at American Airlines overall takes an average of 52 days.
Common stages of the interview process at American Airlines as a HOME BASED SERVICE - Customer Care Professional according to 2 Glassdoor interviews include:
Skills test: 33%
Group panel interview: 17%
Drug test: 17%
One on one interview: 17%
Presentation: 17%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at American Airlines
Interview
Easy interview. Questions were basic. Nothing hard. 5 questions on prior experience and situations. Let your answers be concise and when ask if you have any questions ask them don't be shy.
I applied online. The process took 2 months. I interviewed at American Airlines (Cary, NC) in Feb 2015
Interview
First they ask you to study for a city code test and then on test day if you pass you will move on to a group interview and if they like you, you get to move to the next level which is choosing your start date for training
Interview questions [1]
Question 1
Describe a time when you had to handle a difficult customer