Premium Customer Service Representative applicants have rated the interview process at American Airlines with 4.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Premium Customer Service Representative roles take an average of 60 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at American Airlines overall takes an average of 52 days.
Common stages of the interview process at American Airlines as a Premium Customer Service Representative according to 2 Glassdoor interviews include:
Drug test: 25%
Personality test: 25%
Background check: 25%
Group panel interview: 25%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 months. I interviewed at American Airlines (New York, NY) in Mar 2022
Interview
Interviewed in groups of four in the Flagship lounge at JFK. We were asked to answered about 10 questions in total in which every gets a few moments to think about their answer and answer each question.
Interview questions [1]
Question 1
Explain a time where went above and beyond for a passenger?
I applied online. I interviewed at American Airlines in Sep 2017
Interview
F2F interviw took place at ORD. There were 3 interviewers. The questions were very diffucult, but all interviewers were very nice and talkative. Very at home relaxing atomsphere.
The application is still pending.