I applied online. I interviewed at American Airlines (Miami, FL) in Oct 2015
Interview
The Interview Process was basically like everyone has already mentioned here. After applying online, I received an email to record an online interview. I had already read the possible questions (here), which help me a lot. I practice them with my boyfriend. However, when I recorded I was a little nervous. So my suggestion is: practice the questions and answers and TRY TO RELAX as much as possible. I believe I was concerned about not having any grammar mistake, since English is not my first language; if the interview had been in my native language I'm pretty sure I would have done better.
Interview questions [1]
Question 1
1) Tell me about yourself and what do think the company values are.
2) If you could be anywhere, where this place would be and why.
3) Do you have any visible tattoos or piercings, or do you color your hair w/ extravagant colors?
4) Do you prefer to work individually or in group?
5) Tell me your experience w/ customer service.
I applied online. I interviewed at American Airlines in Jul 2016
Interview
Applied online took assessment test online one week later received email for a video interview. Taking my video interview today. Any advice from anyone who has gone through the process?!
Video group interview then in person with 40 other applicants. Asked behavioral questions and personality questions. The video interview lasted about 30-45 minutes. Then the in person was a whole day process.
Interview questions [1]
Question 1
Name a time you went above and beyond for a customers
I applied in-person. I interviewed at American Airlines (Dallas, TX)
Interview
1. Application with test questions
2. Group interview - online
3. In person interview - a lot of ppl with eyes on you. Dress professionally.
4. 6 week training -very hard, but be a good study/test taker
Interview questions [1]
Question 1
High level Customer service related questions and safety experiences.