I applied online. The process took 2 months. I interviewed at American Airlines
Interview
Interviewers asked questions regarding experience managing corporate accounts. They walked through numerous scenarios of how to deal with difficult conversations or customer service issues related to travel. They also tested knowledge of the industry my accounts would be in.
Interview questions [1]
Question 1
How would you deal with a customer who has been experiencing numerous delayed/cancelled flights?
I applied online. I interviewed at American Airlines (New York, NY) in Feb 2019
Interview
Easy , phone interview followed by onsite interview and meeting the team. individual round of interview on site.
The Phone interview lasted 30 min and onsite interview lasted for 2 hours
I applied online. The process took 3 months. I interviewed at American Airlines (London, England) in Jun 2017
Interview
5 step process for a leadership role. 3 months turnaround time which resulted in securing the position. The interview was help in their main office in London which is remote but well organized through their HR personnel.
Interview questions [1]
Question 1
Overall experience and why did you apply for this role?