Travel Counselor I applicants have rated the interview process at American Express with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Travel Counselor I roles take an average of 24 days to get hired, when considering 24 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 25 days.
Common stages of the interview process at American Express as a Travel Counselor I according to 24 Glassdoor interviews include:
Phone interview: 18%
Drug test: 16%
Background check: 16%
Skills test: 14%
One on one interview: 11%
Personality test: 9%
Group panel interview: 6%
Presentation: 4%
IQ intelligence test: 2%
Other: 2%
Here are the most commonly searched roles for interview reports -
It was a round robin where there were multiple prospective employers interviewing at the same time. You spoke with team leaders, current employees as well as the manager of the division.
I applied online. The process took 2 days. I interviewed at American Express (Phoenix, AZ) in May 2018
Interview
This interview was what is called a "round robin" interview. You will be interviewing with the travel managers as well as all travel team leads. So each part will be either with two team leads or one team lead and one manager. So each part with two people. There were four parts, all different questions.
Interview questions [1]
Question 1
Part one was primarily about how past experience related to this position.
Part two was about customer service and customer service scenarios.
Part three was role playing; you are the travel agent, one manager or team lead is the customer calling in.
Part four basically went over benefits and what you are looking for in a new company.
I applied through a recruiter. The process took 3 weeks. I interviewed at American Express
Interview
Phone interview with recruiter and an in person interview. It wasn't the interview that was an issue. It was how she lied about the salary. The other issue was the background check. I provided tons of information and they shipped it to some company in Mexico for confirmation.
I applied online. The process took 4 weeks. I interviewed at American Express (Seattle, WA) in Jan 2018
Interview
Recruiter interview, then a round robin interview. Very easy if you have former travel experience. They ask travel related questions to make sure you are prepared for the upcoming job.
Interview questions [1]
Question 1
Where is a destination you have been looking forward to visiting and why?