I applied online. I interviewed at American Express (Kuala Lumpur) in Apr 2014
Interview
Always be positive, optimism, think out of the box. Don't afraid to share out your past experience and most importantly do the background research of the company you applied. Put yourself in the customer's shoes to answer questions
Interview questions [1]
Question 1
If you were the customer service rep how would you do to calm a frustrated customer
I applied online. I interviewed at American Express (Toronto, ON)
Interview
There was a long interview process, jumping between four to five different people. and then a long background check process. Overall, the process ran pretty smoothly but was very long
Interview questions [1]
Question 1
Tell me a time you delt with an irrrate customer and how did you handle this.
Interviewers focus on whether my personality matches with the company values, and whether my ability can master the job. The interview is relatively casual though, instead of asking questions in one way, they constantly provide feedbacks, including credits and guidiance.
Interview questions [1]
Question 1
I am located in Hong Kong. If you work in a Cha Chaan Teng, do you think politeness is important?
Friendly and casual; hiring leader was friendly and interview questions were pretty casual. There was a small case study to gauge your problem solving skills and impromptu mock call session.