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      American Express

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      Related searches: American Express reviews | American Express jobs | American Express salaries | American Express benefits | American Express conversations
      American Express interviewsAmerican Express Customer Service interviewsAmerican Express interview
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      Customer Service Interview

      Nov 8, 2017
      Anonymous employee
      Greenville, NC
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at American Express (Greenville, NC) in Jan 2016

      Interview

      It was a nice interview & very thorough. There was a panel of 5 people. The interview did not last very long. I felt good about the interview. It was very thorough.

      Interview questions [1]

      Question 1

      They are into behavioral interviews
      Answer question

      Other Customer Service Interview Reviews for American Express

      Customer Service Interview

      Nov 5, 2024
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at American Express

      Interview

      Comenzas con una entrevista en español virtual, donde te preguntan sobre vos, por que queres trabajar ahi, donde te gustaria verte en unos años. Y luego te realizan unas preguntas en ingles. Si las respondes, procedes a pasar a la entrevista grupal.

      Interview questions [1]

      Question 1

      Donde te gustaria estar en 10 años
      Answer question

      Customer Service Interview

      Mar 17, 2025
      Anonymous employee
      Kuala Lumpur
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at American Express (Kuala Lumpur) in Oct 2024

      Interview

      Difficult question but a relatively easy process. Timings are following your actual shift so leaders are mostly on night shift and hence why interview could be late at night or wee hours of the morning. Anticipate hard questions. Role playing also. Ensure communication and listening skills are on point.

      Interview questions [1]

      Question 1

      What you did find difficult in your previous job and why. Provide examples and how did you overcome it.
      Answer question

      Customer Service Interview

      Jan 30, 2024
      Anonymous employee
      Sunrise, FL
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at American Express (Sunrise, FL)

      Interview

      I had 3 interviews, One on a video call via phone, one group interview with about 20 other people and one where it was myself, and two managers. The hardest interview was the video call online.

      Interview questions [1]

      Question 1

      What attracted you to the position?
      Answer question
      1

      American Express interviews FAQs

      • Customer Service applicants have rated the interview process at American Express with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service roles take an average of 13 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 25 days.
      • Common stages of the interview process at American Express as a Customer Service according to 8 Glassdoor interviews include:

        Phone interview:  25%

        Skills test:  20%

        Personality test:  15%

        Background check:  15%

        Presentation:  10%

        Group panel interview:  10%

        Drug test:  5%

      • Here are the most commonly searched roles for interview reports -

        1. Analyst(565) ;
        2. Manager(546) ;
        3. Software Engineer(508) ;
        4. Director(493) ;
        5. Business Analyst(438) ;
        6. Customer Care Professional(437) ;
        7. Customer Service Representative(416) ;
        8. Senior Manager(390) ;
        9. Senior Analyst(293) ;
        10. Travel Consultant(288) ;
        11. Assistant Manager(221) ;
        12. Project Manager(220) ;
        13. Team Leader(190) ;
        14. Product Manager(181) ;
        15. Financial Analyst(155) .


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      Jobs at American Express

      75 jobs in United States
      Customer Care Professional-Platinum Dispute Gate
      Sunrise, FL
      ·
      $20 - $22 /hr
      (Employer provided)
      View job
      Assistant Team Leader- Centurion Lounge, Phoenix
      Phoenix, AZ
      ·
      $55K - $63K /yr
      (Employer provided)
      View job
      Manager - Compliance; Workforce Planning
      Phoenix, AZ
      ·
      $89K - $150K /yr
      (Employer provided)
      View job
      Analyst-Compliance; Control Testing
      Phoenix, AZ
      ·
      $66K - $103K /yr
      (Employer provided)
      View job
      Manager, Business Banking Servicing Communications
      United States
      ·
      $104K - $175K /yr
      (Employer provided)
      View job
      View all Customer Service Jobs