I applied through a recruiter. The process took 4 weeks. I interviewed at American Express (Toronto, ON) in Jan 2017
Interview
the interview was a bit long and in different stages first online you would get tested for your language competence to see how fluent you are in english and or french. you would be recorded or filmed during interview. Then once you pass that stange you would be called for an in person inetview.
Interview questions [1]
Question 1
how would you let the customer know that you can be trusted
I applied online. The process took 2 weeks. I interviewed at American Express (Kuala Lumpur) in Nov 2021
Interview
The interview process can be lengthy, but i guess it shows their integrity in selecting the right candidates. They are very thorough in making sure you’re right for the job. The interviewers were very friendly and accommodating as well.
I applied online. I interviewed at American Express (Sunrise, FL) in Apr 2021
Interview
There were three rounds....First two were on phone and the final interview was a group interview of the finalists on Zoom. (video) The last interview was fairly challenging, where they asked situational questions and you should answer in STAR format
Interview questions [1]
Question 1
1. Can you talk about a time when you had a very challenging experience with a customer and you overcame that and achieved the goal?
I applied online. I interviewed at American Express (Toronto, ON) in Mar 2019
Interview
2 hour process, before that there was a phn Interview. There were 6 leaders, most questions were analytical and behaviour based. Very nice experience , the process is a bit lengthy from Interview date till confirmation of job, guess that's for good reasons.
Interview questions [1]
Question 1
Situation when I had to change my own behaviour due to business needs
Customer Service Professional applicants have rated the interview process at American Express with 3.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Professional roles take an average of 22 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 25 days.
Common stages of the interview process at American Express as a Customer Service Professional according to 4 Glassdoor interviews include:
Phone interview: 21%
Presentation: 16%
One on one interview: 16%
Group panel interview: 11%
IQ intelligence test: 11%
Drug test: 11%
Background check: 5%
Personality test: 5%
Skills test: 5%
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