I applied online. I interviewed at American Express in Dec 2017
Interview
I had two different accounts. One was always automatically denied a second look. I created another account with a new email and received a phone call. Their format for the second interview is extremely impersonal, felt like they really didn’t care to get to know anyone. Probably the reason for such a high turnover.
Interview questions [1]
Question 1
How would you instruct someone on how to save a document using a browser
I applied online. I interviewed at American Express (Fort Lauderdale, FL)
Interview
it was long process to interview and three-part interview first by phone and one on one the last was a group interview they used a lot of star method questions and situational
Had three interviews in a 10 day special. Met with group and pretty much STAR. I read up on company and impressed them. on 2nd interview you had a scenario and you offered up how you would handle.
Insanely long. Interview process started in October 2013 and I started in January 2014. There are many rounds of interviews. After getting the job you have to “certify”. Some who were hired did not end up getting the job due to customer survey answers.
Platinum Customer Care Professional applicants have rated the interview process at American Express with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 65% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Platinum Customer Care Professional roles take an average of 22 days to get hired, when considering 20 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 25 days.
Common stages of the interview process at American Express as a Platinum Customer Care Professional according to 20 Glassdoor interviews include:
Group panel interview: 18%
Phone interview: 18%
Drug test: 14%
Skills test: 13%
Background check: 11%
One on one interview: 10%
Presentation: 8%
Personality test: 6%
IQ intelligence test: 2%
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