Applied via monster.com, Received e-mail asking for phone interview. Phone interview was conducted by a sales trainer, at the end of the phone call, she told me the next step was to take a computer skills test, at a third party office. I heard from that third party the next day, scheduled the test for two days later. The test was basic - Word, Excel, Outlook, but many of the day-to-day moves I use, like right click, were not recognized as the correct way to complete the directed step. Several questions wanted you to use the function keys to make a move and I haven't used those in years. When I left, they couldn't tell me if I passed, but I heard from the sales trainer the next day, scheduling an in person interview with hiring manager. Upon arriving at interview I was asked to complete a job application, the usual application; employment history, education - and questions on whether you've worked for them before, if any relatives work for them, if you've ever been convicted of a felony, and questions about driving record... Interview lasted a little over an hour, behavorial questions like "tell me about a time when you weren't proud of your accomplishment," " a time when you had to deal with an unhappy customer," and "a time when you had to give negative feedback to an employee." Also, questions like what you would do if you saw another employee being unethical, how you keep yourself organized, what would your former bosses say about you, and what sets you apart from the competition. Plenty of time for questions at the end, so you should have some. I was given info on benefits (very good) and signed a statement that I was aware a drug test and a driving record check would be conducted.