Customer Service Representative applicants have rated the interview process at American Income Life with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 26% positive. To compare, the company-average is 32.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 4 days to get hired, when considering 80 user submitted interviews for this role. To compare, the hiring process at American Income Life overall takes an average of 6 days.
Common stages of the interview process at American Income Life as a Customer Service Representative according to 80 Glassdoor interviews include:
One on one interview: 21%
Group panel interview: 18%
Presentation: 14%
Phone interview: 14%
Background check: 11%
Personality test: 6%
IQ intelligence test: 4%
Drug test: 4%
Skills test: 4%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 1 day. I interviewed at American Income Life (Edison, NJ) in Jun 2019
Interview
They just brought you and a group of other applicants to their pitch, unlike other job interview that has preliminary interview that ask your questions, they just give you a stack of paper of how do you rate your self. I don’t even know why they are able to saying that not everyone going to next round interview, they didn’t even talk to you briefly. I did receive a call for second round interview, but I am definitely not going because they just trying to drag you into a deep hole. They are given you how will your pay potential be, don’t blinded by that. Is all lies, which mean that you have to pay them before you can get a job, how stupid would you be to pay to get a job that does not have any base salary. Good that I did do some research after today’s interview, so that I know the whole thing is a scam.
Interview questions [1]
Question 1
They will give you a stack of paper, like the one that you would fill out on first day of class.
I applied through other source. I interviewed at American Income Life (Orlando, FL)
Interview
Group then one-on-one. Lasts a few hours. 20-30 people sent straight to group with 5-8 page questionnaire to be filled out. Very lengthy and completely commission sales based pay. After you pay for the 40 hour course, plus the state exam. You then train for weeks for over 40 hours a week and no pay until hoh make a sale that sticks.
I applied online. I interviewed at American Income Life (Waco, TX) in Oct 2025
Interview
Talked on zoom for 20 minutes. Past job duties, comments about benefits, flexibility about work schedule, high volume inbound calls, when available to begin working, am to work overtime if needed
I applied online. I interviewed at American Income Life (St. Thomas, ON) in Oct 2024
Interview
Pre recorded Video that seemed more like a sales pitch. Looked like the person was reading from a script. They went into the history of the company and it all sounded to good to be true. It is commission based job working from home.