Customer Service Representative applicants have rated the interview process at American Income Life with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 26% positive. To compare, the company-average is 32.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 4 days to get hired, when considering 80 user submitted interviews for this role. To compare, the hiring process at American Income Life overall takes an average of 6 days.
Common stages of the interview process at American Income Life as a Customer Service Representative according to 80 Glassdoor interviews include:
One on one interview: 21%
Group panel interview: 18%
Presentation: 14%
Phone interview: 14%
Background check: 11%
Personality test: 6%
Skills test: 4%
IQ intelligence test: 4%
Drug test: 4%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 days. I interviewed at American Income Life (San Diego, CA) in Jun 2019
Interview
Was called over the phone, did not state the name of the company or the position I had applied for initially. After the phone call to establish an interview time there was an email follow up, again never put the name of the company anywhere in the email, and gave me instructions on what to bring and where to meet. Upon attending the interview it turned out to not be an interview but rather a group of prospective hires attending an informational meeting about the position(s) they were applying for. Very friendly, however did get hints of a pyramid scheme. Had to fill out multiple questionnaires so that they could get to know the person applying. They really sell the position to you and all the potential benefits and salaries you could be making.
I applied through other source. I interviewed at American Income Life (Orlando, FL)
Interview
Group then one-on-one. Lasts a few hours. 20-30 people sent straight to group with 5-8 page questionnaire to be filled out. Very lengthy and completely commission sales based pay. After you pay for the 40 hour course, plus the state exam. You then train for weeks for over 40 hours a week and no pay until hoh make a sale that sticks.
I applied online. I interviewed at American Income Life (Waco, TX) in Oct 2025
Interview
Talked on zoom for 20 minutes. Past job duties, comments about benefits, flexibility about work schedule, high volume inbound calls, when available to begin working, am to work overtime if needed
I applied online. I interviewed at American Income Life (St. Thomas, ON) in Oct 2024
Interview
Pre recorded Video that seemed more like a sales pitch. Looked like the person was reading from a script. They went into the history of the company and it all sounded to good to be true. It is commission based job working from home.