Customer Service Representative applicants have rated the interview process at American Income Life with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 26% positive. To compare, the company-average is 32.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 4 days to get hired, when considering 80 user submitted interviews for this role. To compare, the hiring process at American Income Life overall takes an average of 6 days.
Common stages of the interview process at American Income Life as a Customer Service Representative according to 80 Glassdoor interviews include:
One on one interview: 21%
Group panel interview: 18%
Presentation: 14%
Phone interview: 14%
Background check: 11%
Personality test: 6%
Skills test: 4%
IQ intelligence test: 4%
Drug test: 4%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied through other source. The process took 1 day. I interviewed at American Income Life in Sep 2014
Interview
I was cold-called by a woman named "Stephanie" who said they had "customer service and management openings in response to a resume I put on Craigslist.
She went on to ask me some general questions about my career and where I wanted to take it. But it struck me as a bit odd that her responses were to paraphrase what I had said into what seemed like a very 'canned" format. Ignoring my details and fixating on buzzwords. We scheduled an in-person interview the next day.
I searched for details about the business. She called it "The Toshner Group". Which lead me to "American Income Life" which had the exact same address in Montlake Terrace, WA that she had given me.
I found an overwhelming amount of evidence that it is in fact a bait-and-switch sales job.
If I want to do sales I will do it with a more reputable company or start my own business. I called American Income Life back and left them a voicemail telling them I was declining to continue the interview process.
Interview questions [1]
Question 1
Are you looking to take your career to new heights?
I applied through other source. I interviewed at American Income Life (Orlando, FL)
Interview
Group then one-on-one. Lasts a few hours. 20-30 people sent straight to group with 5-8 page questionnaire to be filled out. Very lengthy and completely commission sales based pay. After you pay for the 40 hour course, plus the state exam. You then train for weeks for over 40 hours a week and no pay until hoh make a sale that sticks.
I applied online. I interviewed at American Income Life (Waco, TX) in Oct 2025
Interview
Talked on zoom for 20 minutes. Past job duties, comments about benefits, flexibility about work schedule, high volume inbound calls, when available to begin working, am to work overtime if needed
I applied online. I interviewed at American Income Life (St. Thomas, ON) in Oct 2024
Interview
Pre recorded Video that seemed more like a sales pitch. Looked like the person was reading from a script. They went into the history of the company and it all sounded to good to be true. It is commission based job working from home.