I applied through a recruiter. The process took 2 weeks. I interviewed at American Water (Alton, IL) in May 2016
Interview
I applied online thru a temp service and also emailed the recruiter my my resume I had four interviews altogether two over the phone and two face to face for American Water the interview process was pretty easy. They asked questions related to past experiences and situations and have you take a few customer service scenario test, typing test and fill out a sheet answering questions about yourself.
Interview questions [1]
Question 1
Describe something you want to change about yourself?
I applied through a recruiter. The process took 2+ months. I interviewed at American Water (New York, NY) in Feb 2018
Interview
Well, it started through the recruit team which were totally awesomee folks.. Then I had my interview panel I'm not going to like!! The questions are intense but they want to make sure you fit in there company. The interview was about 45mins long. I then was offered to a second interview and was hired on. IF you are not a go getter or enthusiastic well this may not be for you. I'm not going to provide you the questions and answer because I strongly believe you need to prepare yourself..
I applied online. I interviewed at American Water (Pensacola, FL) in Feb 2017
Interview
Long- serval processes to have to complete. Training is intense and a long process but worth it in the end. Aptitude testing, clerical testing. Several areas they go over before even getting a face to face interview.
Customer Service Representative applicants have rated the interview process at American Water with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 89% positive. To compare, the company-average is 63.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at American Water overall takes an average of 27 days.
Common stages of the interview process at American Water as a Customer Service Representative according to 9 Glassdoor interviews include:
Drug test: 15%
Background check: 15%
Skills test: 15%
Personality test: 11%
One on one interview: 11%
Group panel interview: 11%
Phone interview: 9%
IQ intelligence test: 9%
Presentation: 2%
Other: 2%
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