I applied through a recruiter. The process took 1+ week. I interviewed at Amica Insurance (Gwynn Oak, MD)
Interview
Had a phone screen, phone interview, 1 in person interview with manager, and then they'll have you shadow another representative. Then the final interview with the branch manager. Longer interview process
Interview questions [1]
Question 1
What do you know about Amica? Tell me about a time you were faced with a difficult situation. Can you keep up in a fast paced working environment. They also want to know that you are passionate about providing customer service.