AppFolio Customer Success Manager interview questions

Had three rounds of interviews, first a short phone call, then a second virtual zoom call with two of the managers, then lastly another zoom call meeting with three of the managers. Overall it was a standard process of interviews.

Nice and easy phone interview scheduled less than a week after an online application. An email was sent to confirm details for the in-person interview (2 hours long with three people, all named in the email). At the actual interview, my first interviewer was late by maybe 5-10mins which isn’t a big deal but it set the pace for the rest of the interview.( It seemed like all the interviewers had set questions they HAD to ask so since we were behind schedule, instead of cutting out questions it felt like I was rushed or cut off depending on the question or my answer.) First there is a tour which is cool but kind of pointless, especially if you start late. A better strategy maybe would be to do the interview last so the managers can decide if they even want to give a tour based on timing/ if they like you. The first interviewer transcribed the interview herself so there wasn’t really eye contact. Then you sit with someone from the department who would be a peer and that was interesting too. I felt like all the Information I got from that part was from the questions I specifically asked (she didn’t tell me/explain much without prompting). Then the last part of the interview is with two people at the same time, one asking while the other transcribes, switching throughout. Though the email had said who I would be interviewing with, one of those people was not from the email (the other person must not have been able to make it so he was stepping in I assume). Halfway through the interview we had to switch rooms because.. another meeting was coming in? They didn’t manage to book a room for my interview? Not sure. One of those guys was really nice; meanwhile, the other one would interrupt me, tell me my answers were wrong (answers based on my own experiences...), at one point said “you’re not getting out of it that easily” when I gave a briefer answer in an area I was unfamiliar with. I don’t know if it was an intentional good cop bad cop routine but even though I felt confident when I started by the end I just wanted it to be over. The interview ran 30 minutes over at which point they were just rapidly firing questions; it felt unnecessary because I knew I wasn’t getting the job at that point. I definitely didn’t interview well, especially in the last portion but I also feel a lot of that was a response to all of the above. Quite an unnerving experience.