Customer Service applicants have rated the interview process at Apple with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 64% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 17 days to get hired, when considering 15 user submitted interviews for this role. To compare, the hiring process at Apple overall takes an average of 29 days.
Common stages of the interview process at Apple as a Customer Service according to 15 Glassdoor interviews include:
Background check: 16%
Skills test: 16%
One on one interview: 13%
Phone interview: 13%
Personality test: 10%
Group panel interview: 10%
Drug test: 6%
Presentation: 6%
IQ intelligence test: 6%
Other: 3%
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I applied online. The process took 2 weeks. I interviewed at Apple (Dublin, Dublin) in May 2016
Interview
I applied online, then got an email asking me to answer a few questions about myself. After that I got another email to arrange the first "interview" which was a video asking technical questions. I thought I did very badly but still was invited to do a phone interview which lasted about 30 minutes, the man was very nice and friendly, and he decided to proceed to a Skype interview with another recruiter which lasted a bit less than 30 minutes.
Interview questions [1]
Question 1
Tell me about how you overcame a difficult situation at work
The interview process was thorough and well-structured. The team asked thoughtful questions and gave clear context around the role, which helped me understand expectations and feel prepared at every step.
Interview questions [1]
Question 1
“Tell me about a time you had to challenge the status quo—what did you do, and what was the outcome?”
The customer service of the company called Apple, was one of the best and very specific in the detailed orientated descriptions i had given to them to assist me in the purchase of products.
group excerises and also individual Standard questions that were expected and some scenario based questions. asked why you want to work there and what favourite apple product was and tell me a time questions