The process took 2 weeks. I interviewed at Apple (San Marcos, TX) in Apr 2011
Interview
Apple was recruiting on campus at Texas State University, so I went to a small on campus presentation. I then submitted my resume online, and was contacted a few days later to interview one on one on campus. The interview was about 30 minutes, at which time the interviewer asked a couple of basic knowledge questions about computers and the internet and my experience with Apple products. She was mostly concerned with customer service and making sure I could empathize - Apple is really big on this. About three days later I received a phone call offering me the job.
Interview questions [1]
Question 1
A customer is crying on the phone, she has spilled water on her laptop which is no longer functioning. Water damage is not covered under Apple warranty thus she is not eligible for refund or replacement. What do you tell her, and how?
asked general questions about how you would deal with customers in various scenarios, positive and negative. and then do an example call with the interviewer from start to finish, then various personal questions
Normal behavioral questions interview. Was mostly a conversation and previous experiences that could help with the position. Tell me about a time where... etc. Interviewers were very nice and it was a good experience.
Asked about prior work, current schedule, knowledge regarding subject matter. I didn't get into any informational interview questions until the third interview. The first two interviews were practically all formal greetings and making sure there aren't schedule or schooling conflicts.
Interview questions [1]
Question 1
How capable is your at home environment of catering to an advisor work position
At Home Advisor applicants have rated the interview process at Apple with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 63.9% positive. This is according to Glassdoor user ratings.
Candidates applying for At Home Advisor roles take an average of 30 days to get hired, when considering 106 user submitted interviews for this role. To compare, the hiring process at Apple overall takes an average of 29 days.
Common stages of the interview process at Apple as a At Home Advisor according to 106 Glassdoor interviews include:
Phone interview: 28%
One on one interview: 23%
Background check: 20%
Skills test: 10%
Personality test: 6%
Drug test: 4%
Presentation: 4%
IQ intelligence test: 3%
Other: 2%
Group panel interview: 1%
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