I applied online. The process took 3 weeks. I interviewed at Apple in Apr 2017
Interview
The first interview was on Facetime with the recruiter. Then I had a second interview on the computer with 2 other agents. The recruiter was awesome. But, the second interview it seemed like the 2 guys were newer to this process. They actually expected me to troubleshoot rather than just go through the process of talking through a call.
Interview questions [1]
Question 1
To try and solve a trouble shooting problem -- even though you haven't been trained yet.
asked general questions about how you would deal with customers in various scenarios, positive and negative. and then do an example call with the interviewer from start to finish, then various personal questions
Normal behavioral questions interview. Was mostly a conversation and previous experiences that could help with the position. Tell me about a time where... etc. Interviewers were very nice and it was a good experience.
Asked about prior work, current schedule, knowledge regarding subject matter. I didn't get into any informational interview questions until the third interview. The first two interviews were practically all formal greetings and making sure there aren't schedule or schooling conflicts.
Interview questions [1]
Question 1
How capable is your at home environment of catering to an advisor work position
At-Home Advisor applicants have rated the interview process at Apple with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 64% positive. This is according to Glassdoor user ratings.
Candidates applying for At-Home Advisor roles take an average of 30 days to get hired, when considering 106 user submitted interviews for this role. To compare, the hiring process at Apple overall takes an average of 29 days.
Common stages of the interview process at Apple as a At-Home Advisor according to 106 Glassdoor interviews include:
Phone interview: 28%
One on one interview: 23%
Background check: 20%
Skills test: 10%
Personality test: 6%
Drug test: 4%
Presentation: 4%
IQ intelligence test: 3%
Other: 2%
Group panel interview: 1%
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