I applied online. The process took 2 weeks. I interviewed at Apple (Cork) in Sep 2012
Interview
First automatic video interview , second HR interview, Second Interview
HR interview = go through the resume and some test about on the jobs situation
Second interview= much longer and pretty hard with two people, asked everything = past experience, jobs situation, details of resume, about Apple, position concept questions,
Interview questions [1]
Question 1
what is excellent customer service, who are Apple competitors, three different inquiries how you assign priorities, what do you expect to do in this position, two short test written, a customer asked can't log in what you say
There were three rounds of interviews-- two phone calls and one facetime session. The person I did the facetime session with ended up being one of the individuals who oversaw our department.
Interview questions [1]
Question 1
Tell us about a time where you had a tough customer service interaction and how you turned it around.
It wasn't a hard interview at all. Applw is really selective about the talent they choose and they just want you to be yourself. I was very comfortable and it was a virtual interview.
ITunes Advisor applicants have rated the interview process at Apple with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 63.9% positive. This is according to Glassdoor user ratings.
Candidates applying for ITunes Advisor roles take an average of 20 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Apple overall takes an average of 29 days.
Common stages of the interview process at Apple as a ITunes Advisor according to 3 Glassdoor interviews include:
Phone interview: 33%
One on one interview: 17%
Group panel interview: 17%
Background check: 17%
Skills test: 17%
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