Customer Service applicants have rated the interview process at Apple with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 64% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 17 days to get hired, when considering 15 user submitted interviews for this role. To compare, the hiring process at Apple overall takes an average of 29 days.
Common stages of the interview process at Apple as a Customer Service according to 15 Glassdoor interviews include:
Background check: 16%
Skills test: 16%
One on one interview: 13%
Phone interview: 13%
Personality test: 10%
Group panel interview: 10%
Drug test: 6%
Presentation: 6%
IQ intelligence test: 6%
Other: 3%
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I applied through an employee referral. The process took 2 months. I interviewed at Apple (London, England) in Feb 2019
Interview
First online face interview took just 15 minutes. Then I was invited for group interview in the Apple store. It was challenging with lots of case and presentations. We were 14 individual from different background.
The interview process was thorough and well-structured. The team asked thoughtful questions and gave clear context around the role, which helped me understand expectations and feel prepared at every step.
Interview questions [1]
Question 1
“Tell me about a time you had to challenge the status quo—what did you do, and what was the outcome?”
The customer service of the company called Apple, was one of the best and very specific in the detailed orientated descriptions i had given to them to assist me in the purchase of products.
group excerises and also individual Standard questions that were expected and some scenario based questions. asked why you want to work there and what favourite apple product was and tell me a time questions