Very lengthy, have to go through a lot of stages - starting from an online FaceTime call with the Human Resource team, followed by another call with the managers of the department that you are applying for.
Interview questions [1]
Question 1
Tell me a time when you were able to show [a trait].
the interview process includes 2 rounds of group interviews. they are both online zoom calls with a hiring manager, then the local store manager.
the interview process includes 2 rounds of group interviews. they are both online zoom calls with a hiring manager, then the local store manager.
I applied online. I interviewed at Apple (Grandview Plaza, KS) in Sep 2023
Interview
Online interview with webex and bunch of other candidates, senior manger, hiring manager . Asked few questions and they explained everything about the process of Apple etc. it was great to get the view of their work.
Customer Service Specialist applicants have rated the interview process at Apple with 3.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 72% positive. To compare, the company-average is 64% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 25 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at Apple overall takes an average of 29 days.
Common stages of the interview process at Apple as a Customer Service Specialist according to 18 Glassdoor interviews include:
Group panel interview: 28%
Phone interview: 17%
One on one interview: 17%
Background check: 11%
Personality test: 8%
Skills test: 6%
IQ intelligence test: 6%
Drug test: 6%
Presentation: 3%
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