I went in one day, and was asked to interview on the spot. I interviewed with a general manager, and then was asked to come in another day for an interview with another manager. After the second interview, they said that they would call me and let me know, and a couple of days later they called saying that I got the job and needed to come in to fill out some paper work. After filling out paper work, they told me to come in for training/orientation. During the training process, you have to take tests and watch movies on customer service and such. Very professional and organized.