Essentially you go through a recruiter who them will set up a meeting with the head of customer service and herself they will ask you very basic questions around if you are capable of being customer friendly, and are computer savvy. Then you interview with 2 people in a board like status for a in person interview about the job. Then they make their decision.

The interview took about 2 hours. Open conversation. We spoke German and Spanish with some team members @Arrow. I talked about my current job and discussed their vision, team and tasks I would be asked to perform. By the end, I asked what were the benefits. The interviewer was reluctant or made it seem an irrelevant point to touch. No answer (YES/NO) and it's been a month.