Customer Service Representative applicants have rated the interview process at Arvato with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 53.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 6 days to get hired, when considering 26 user submitted interviews for this role. To compare, the hiring process at Arvato overall takes an average of 14 days.
Common stages of the interview process at Arvato as a Customer Service Representative according to 26 Glassdoor interviews include:
One on one interview: 18%
Phone interview: 18%
Skills test: 15%
Background check: 11%
IQ intelligence test: 9%
Drug test: 8%
Presentation: 8%
Other: 8%
Personality test: 5%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Arvato (Berlin) in Mar 2017
Interview
They invited me over for a personal interview. When I got there I was in the same room with 3 other candidates and 3 people from the company.
First they introduced themselves, then they asked for us to do the same. After that they made a presentation of the company and the position we applied for (ca 30 min). Afted every main point of the presentation you can ask questions.
Then they gave us a test (German and English). The test felt easy - basic translation for a flight related words, a tiny math task, a few screenshots from Amadeus, where we had to "guess" what is what and stuff like that.
During the test they started to call us one by one for a personal interview. The wanted to know when and for how long I am avaible, if I'm flexible. I didn't have to ask for the salary, they said it themselves. Up until now everything took place in German. Then they switched to English and asked me to describe my last flight.
They told me that I should hear from them in max 1 week and I did in two days.
Positive experience overall, young people, quick hiring process.
Straight forward, online and in person. Usual on site visit with more questions. Nothing too challenging. Usual CSR questions - tell us about a time, tell us about etc Then a site tour
Easy and straight forward interview. Standard questions. No test or assignment to do. Interview took 30 mins in total approx. More like a one to one conversation with team manager.
I applied online. The process took 2 weeks. I interviewed at Arvato (Hannover) in May 2023
Interview
Alles lief wirklich super! War das beste Verfahren, dass ich durchlaufen bin. Es gab 2 Gespräche. Ein kurzes Video Interview mit Abteilungsleiter und HR und dann persönliches Gespräch. Ich wurde sehr freundlich empfangen und die Gesprächspartner waren sehr gut vorbereitet. Ich habe mich als Bewerber ernst genommen gefühlt. Rückmeldung war auch sehr respektvoll, freundlich und man wurde stets auf dem Laufenden gehalten bezüglich des Standes. Alle Zusagen wurden eingehalten. Die Stelle und die Aufgaben wird klar kommuniziert.
Interview questions [1]
Question 1
Fragen zum CV, persönliche Fragen allgemein, warum Arvato, Stärken/Schwächen und paar Aufgaben, die man lösen sollte.