Customer Service Representative applicants have rated the interview process at Arvato with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 53.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 6 days to get hired, when considering 26 user submitted interviews for this role. To compare, the hiring process at Arvato overall takes an average of 14 days.
Common stages of the interview process at Arvato as a Customer Service Representative according to 26 Glassdoor interviews include:
One on one interview: 18%
Phone interview: 18%
Skills test: 15%
Background check: 11%
IQ intelligence test: 9%
Presentation: 8%
Drug test: 8%
Other: 8%
Personality test: 5%
Here are the most commonly searched roles for interview reports -
Straight forward, online and in person. Usual on site visit with more questions. Nothing too challenging. Usual CSR questions - tell us about a time, tell us about etc Then a site tour
I applied through other source. The process took 5 days. I interviewed at Arvato in May 2012
Interview
The interview was incredibly simple. I just said why I wanted to work with Arvato and answered some questions about my previous places of employment, what I did there what I liked what I didn't like (always make sure to keep everything positive). It was a lot of hurry up and wait. The majority of everything took just one day. They had a career fair, I recommend getting there as soon in the day as possible as the wait to get through all the steps was long. If you are in faster (earlier) you will be out faster (earlier), otherwise expect to wait most of the day. I went through two brief interviews one with a general recruiter and one with a supervisor, they were both very nice. I then took an online skills test, personality test, basic math test with listening sections where you respond on the computer typing what you heard or answering a question re. what you heard. This part took another hour. Then I left for the day. Everyone was very nice!
The next day I got a call telling me I had a conditional job offer but needed to take their drug test and they would then run my background testing too. One more day passed and I got a call offering me the job and I accepted the offer. Again everyone was very nice. I hope this continues throughout employment.
Easy and straight forward interview. Standard questions. No test or assignment to do. Interview took 30 mins in total approx. More like a one to one conversation with team manager.
I applied online. The process took 2 weeks. I interviewed at Arvato (Hannover) in May 2023
Interview
Alles lief wirklich super! War das beste Verfahren, dass ich durchlaufen bin. Es gab 2 Gespräche. Ein kurzes Video Interview mit Abteilungsleiter und HR und dann persönliches Gespräch. Ich wurde sehr freundlich empfangen und die Gesprächspartner waren sehr gut vorbereitet. Ich habe mich als Bewerber ernst genommen gefühlt. Rückmeldung war auch sehr respektvoll, freundlich und man wurde stets auf dem Laufenden gehalten bezüglich des Standes. Alle Zusagen wurden eingehalten. Die Stelle und die Aufgaben wird klar kommuniziert.
Interview questions [1]
Question 1
Fragen zum CV, persönliche Fragen allgemein, warum Arvato, Stärken/Schwächen und paar Aufgaben, die man lösen sollte.