Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      AskNicely

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: AskNicely reviews | AskNicely jobs | AskNicely salaries | AskNicely benefits
      AskNicely interviewsAskNicely Customer Success Manager interviewsAskNicely interview
      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Success Manager Interview

      Mar 18, 2024
      Anonymous Interview Candidate
      Auckland, Auckland
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at AskNicely (Auckland, Auckland) in Feb 2024

      Interview

      I had a poor experience interviewing with this company. I had a screening interview then an interview over Google Meet. The guy the interview was with doesn’t work for the company. He said “I’m friends with the CEO and just helping him out, I actually work somewhere else.”. After the interview I heard nothing from the company. I emailed them to follow up after about a week with no response. I know that I didn’t do very well in the interview so I don’t think it is an unfair decision. I do however think it is important for hiring managers to have some common decency and at least send an email. From what the guy that was “helping out” said to me it sounded like the CEO is struggling and the company is in a bit of trouble with the way they treat their people. For a company that sells good customer experience and has a value of “Be nice” this behaviour was a shock. I think they can do much better!

      Interview questions [1]

      Question 1

      Tell me about your experience.
      Answer question
      avatar
      AskNicely response
      2y
      Thank you for sharing your experience with us. I'm sorry to hear that it fell short of your expectations. Your feedback is incredibly valuable to us as we strive to improve our hiring processes and ensure a positive experience for all candidates. I want to apologize for the lack of communication following your interviews. This is not the experience we aim to provide, and I can understand how frustrating it must have been to not receive a timely response. Rest assured, we will address this internally to ensure it doesn't happen again in the future. Regarding the individual you spoke with during the interview process, we are a bit confused because our CEO does not have a friend that is supporting the interview process - In fact our CEO is only involved at the latest stage because she meets with our short-list candidates as a last step in the interview process, so we’re not sure if signals were crossed somewhere along the way. We truly value your feedback and take your comments seriously and will always strive for the best possible timing and communication with candidates. If you have any further details or suggestions on how we can improve, please feel free to share them with me directly at hr@asknice.ly.

      Other Customer Success Manager Interview Reviews for AskNicely

      Customer Success Manager Interview

      May 7, 2024
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at AskNicely

      Interview

      Very standard interview of getting to know one another and the only feedback I received was to have stronger WiFi as I had issues that day so my camera had to be off but never heard back from the company after that.

      Interview questions [1]

      Question 1

      Why you want to join us?
      Answer question

      Customer Success Manager Interview

      Mar 11, 2022
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at AskNicely in Feb 2022

      Interview

      Applicants beware: unprofessional candidate recruiting process that will certainly waste your time. I submitted a resume and cover letter on Wednesday, on Thursday I received an invite to an initial interview, and on Friday we met and discussed the role, during which I was told there was interest in my application. Fast forward four weeks and three unanswered emails, AskNicely has provided zero updates or feedback; it’s fine if it’s not a fit, but at least let applicants with whom you’ve met know that they’re no longer being considered. AskNicely does not respect candidate’s time and they apparently have not established professional standards for their recruiting process and/or it is poorly managed, makes one wonder what it’s like to actually work there…

      Interview questions [1]

      Question 1

      No job-specific questions were asked. They inquired about my general availability, familiarity with the company, and the resume I submitted with my application.
      Answer question
      1
      avatar
      AskNicely response
      4y
      Thank you for your feedback and our sincere apologies for your experience. We have recently brought on an internal recruiter to help improve our recruiting processes. During this transition some communication may have been missed, we have been receiving a large amount of applications. It's our intention to respond to everyone that applies and we will strive to do better moving forward.

      AskNicely interviews FAQs

      • Candidates applying for Customer Success Manager roles take an average of 3 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at AskNicely overall takes an average of 12 days.
      • Common stages of the interview process at AskNicely as a Customer Success Manager according to 2 Glassdoor interviews include:

        Phone interview:  100%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(6) ;
        2. Software Engineer(6) ;
        3. Customer Success(3) ;
        4. Senior Software Engineer(3) ;
        5. Product Manager(2) ;
        6. Software Developer(2) .


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.