Customer Service Representative applicants have rated the interview process at Astyra with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Astyra overall takes an average of 10 days.
Common stages of the interview process at Astyra as a Customer Service Representative according to 2 Glassdoor interviews include:
Phone interview: 40%
Background check: 20%
IQ intelligence test: 20%
Presentation: 20%
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I applied through a recruiter. I interviewed at Astyra (Nashville, TN) in Feb 2019
Interview
Telephone interview, then Horrendous typing test that took 3 hours + to complete which I aced with 100% accuracy and a Very Easy Skill set test. I didn’t pass the Skill Set Test because I was being timed and interrupted several times by a family member.
They would not let me take it Again. So although Everything else was Excellent...They lost a Great Candidate.
I applied online. The process took 2 weeks. I interviewed at Astyra (Richmond, VA)
Interview
There was a phone interview for about 30 minutes. I was given details on the position and what was expected of me. I was given the next steps in the hiring process if I was selected.
Interview questions [1]
Question 1
Tell me a little about your customers service background