I applied online. The process took 2 days. I interviewed at Asurion (Nashville, TN)
Interview
First applied online, and setup and interview time. Fairly easy Phone interview, Basic Questions : asked about my Job history and why I left my 2 previous Jobs. I was expecting an interview with one person but the person that called me was a totally different person. He seemed a bit unorganized, maybe more nervous than I was. I heard a lot of noise in his background and the phone would go out. On top of that he kind of stumbled upon his words but it actually just made me less nervous.
Interview questions [2]
Question 1
Name a time where you had to go above and beyond for a customer.
I applied online. The process took 2 weeks. I interviewed at Asurion (Houston, TX) in Apr 2024
Interview
First interview was a video interview with a recruiter. In first interview, I was given a role play scenario where I had to pitch an iPhone and why someone should buy it. Then I had to do a scenario where I was speaking on the phone to a “customer” and I had to keep them on the line for as long as possible.
Second interview was on site. When I arrived there was at least 8 other people present for a big info session and then each of us were individually met with an interviewer.
Interview questions [1]
Question 1
Do you have sales experience?
Can you handle a high pressure sales environment?
Have you ever worked in a call center?
I applied online. The process took 1 week. I interviewed at Asurion (Houston, TX) in Dec 2022
Interview
The interview process was very thorough yet straightforward and simple, I was asked questions and answered honestly and the environment was very comfortable and didn’t feel too tense other than those interview nerves that hit just about anyone.
I applied through a staffing agency. The process took 4 days. I interviewed at Asurion (Houston, TX) in May 2022
Interview
I was nervous at the beginning of the interview but the interviewer made me comfortable and asked insightful questions and explained the role with more detail and also gave feedback after my answers which I appreciated
Interview questions [1]
Question 1
Interviewer asked about a difficult situation where I had to deal with a customer and how I resolved it
Customer Care Representative applicants have rated the interview process at Asurion with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 63.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Representative roles take an average of 10 days to get hired, when considering 27 user submitted interviews for this role. To compare, the hiring process at Asurion overall takes an average of 19 days.
Common stages of the interview process at Asurion as a Customer Care Representative according to 27 Glassdoor interviews include:
Phone interview: 23%
Skills test: 21%
Background check: 19%
Drug test: 15%
One on one interview: 10%
Personality test: 5%
Group panel interview: 3%
Presentation: 2%
Other: 1%
IQ intelligence test: 1%
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