Customer Care Representative applicants have rated the interview process at Asurion with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 63.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Representative roles take an average of 10 days to get hired, when considering 27 user submitted interviews for this role. To compare, the hiring process at Asurion overall takes an average of 19 days.
Common stages of the interview process at Asurion as a Customer Care Representative according to 27 Glassdoor interviews include:
Phone interview: 23%
Skills test: 21%
Background check: 19%
Drug test: 15%
One on one interview: 10%
Personality test: 5%
Group panel interview: 3%
Presentation: 2%
IQ intelligence test: 1%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Asurion (Russellville, AR) in Dec 2017
Interview
Computer skills testing, interview with recruiter and Coach. Drug test also required. Received an offer after background check and drug test results. Was shown hours available in interview process. Training Monday-Friday 1pm-10pm
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer.
I applied online. The process took 2 weeks. I interviewed at Asurion (Houston, TX) in Apr 2024
Interview
First interview was a video interview with a recruiter. In first interview, I was given a role play scenario where I had to pitch an iPhone and why someone should buy it. Then I had to do a scenario where I was speaking on the phone to a “customer” and I had to keep them on the line for as long as possible.
Second interview was on site. When I arrived there was at least 8 other people present for a big info session and then each of us were individually met with an interviewer.
Interview questions [1]
Question 1
Do you have sales experience?
Can you handle a high pressure sales environment?
Have you ever worked in a call center?
I applied online. The process took 1 week. I interviewed at Asurion (Houston, TX) in Dec 2022
Interview
The interview process was very thorough yet straightforward and simple, I was asked questions and answered honestly and the environment was very comfortable and didn’t feel too tense other than those interview nerves that hit just about anyone.
I applied through a staffing agency. The process took 4 days. I interviewed at Asurion (Houston, TX) in May 2022
Interview
I was nervous at the beginning of the interview but the interviewer made me comfortable and asked insightful questions and explained the role with more detail and also gave feedback after my answers which I appreciated
Interview questions [1]
Question 1
Interviewer asked about a difficult situation where I had to deal with a customer and how I resolved it